Artificial intelligence (AI) is increasingly used to invent new products and services, enhance productivity, improve decision making and reduce costs, including automating administrative tasks and improving cyber security.
However, integrating AI into the everyday workplace still creates challenges, especially without a clear policy and communication process to ensure employees trust the technology methods, approaches, and societal reasons for deploying the new practices and solutions.
AI poses unique challenges in employee minds, including the big question – Can they trust the technology?
Considerations in strategic change management, and internal/ external policy alignments are important in terms of how employees will view the risks and benefits of AI. It is critical that leadership communicates what is expected for AI to be trusted and puts in place clear quality and risk management practices to increase employee trust.
Shedding light on these important questions, KPMG and The University of Queensland recently released a global study of over 17,000 people in 17 countries (including: Australia, Brazil, Canada, China, Estonia, Finland, France, Germany, India, Israel,…
